Home > Troubleshooting > Error and Maintenance Messages (For 2-Line LCD models)

Error and Maintenance Messages (For 2-Line LCD models)

Related Models:DocuPrint M225 dw / DocuPrint M225 z

As with any sophisticated office product, errors may occur and supply items may have to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown in the table.

Follow the instructions in the Actions to improve the status.

Error Message Cause Action

2-sided Disabled

The back cover of the machine is not closed completely.

Close the back cover of the machine until it locks to the closed position.

The 2-sided tray is not installed completely.

Install the 2-sided tray firmly in the machine.

Cartridge Error

Put the Toner Cartridge back in.

The toner cartridge is not installed correctly.

Pull out the drum unit and toner cartridge assembly, take out the toner cartridge, and put it back in the drum unit again. Put the drum unit and toner cartridge assembly back in the machine.

If the problem continues, contact Fuji Xerox customer service or your local Fuji Xerox dealer.

Comm.Error

Poor telephone line quality caused a communication error.

Send the fax again or connect the machine to another telephone line. If the problem continues, contact the telephone company and ask them to check your telephone line.

Cooling Down

The temperature of the inside of the machine is too hot. The machine will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the LCD displays Cooling Down.

Make sure you can hear the fan in the machine spinning and that the exhaust outlet is not blocked by something.

If the fan is spinning, remove any obstacles that surround the exhaust outlet, and then leave the machine turned on but do not use it for several minutes.

If the fan is not spinning, disconnect the machine from the power for several minutes, then reconnect it.

Cover is Open

The front cover is not completely closed.

Open and then firmly close the front cover of the machine.

The fusing unit cover is not completely closed or paper was jammed in the back of the machine when you turned on the power.

Close the fusing unit cover located inside the back cover of the machine.

The ADF cover is not completely closed.

Close the ADF cover of the machine.

If the error message remains, press, Stop/Exit.

Disconnected

The other person or other person's fax machine stopped the call.

Try to send or receive again.

If calls are stopped repeatedly and you are using a VoIP (Voice over IP) system, try changing the Compatibility to Basic (for VoIP).

Document Jam

The document was not inserted or fed correctly, or the document scanned from the ADF was too long.

Clear the document jam in the ADF unit.

Clear any debris or scraps of paper from the ADF unit paper path.

Press Stop/Exit.

DR Mode in Use

(Except New Zealand)

The machine is set to Distinctive Ring mode. You cannot change the Receive Mode from Manual to another mode.

Set Distinctive Ring to Off.

Drum !

The corona wire on the drum unit must be cleaned.

Clean the corona wire in the drum unit.

The drum unit or the toner cartridge and drum unit assembly is not installed correctly.

Put the toner cartridge in the drum unit. Then reinstall the toner cartridge and drum unit assembly in the machine.

Drum End Soon

The drum unit is near the end of its life.

Order a new drum unit before you get the Replace Drum message.

Faxability On

(For New Zealand)

The machine is set to Faxability mode. You can not change the Receive Mode from Manual to another mode.

Set FaxAbility to Off.

Jam 2-sided

The paper is jammed in the 2-sided paper tray.

Pull the paper tray and the 2-sided tray out completely, open the back cover and then remove the jammed paper. Close the back cover, and put the paper tray and the 2-sided tray firmly back in the machine.

Jam Inside

The paper is jammed inside the machine.

Open the front cover and remove the toner cartridge and drum unit assembly. Pull out the jammed paper. Close the front cover. If the error message remains, press Start.

Jam Rear

The paper is jammed in the back of the machine.

Open the back cover and remove the jammed paper. Close the back cover. If the error message remains, press Start.

Jam Tray

The paper is jammed in the paper tray.

Pull the paper tray out completely, open the front cover and fusing unit cover to remove the jammed paper. Close the back cover, and put the paper tray firmly back in the machine.

Manual Feed

Manual was selected as the paper source in the printer driver when there was no paper in the manual feed slot.

Place paper in the manual feed slot.

No Caller ID

There is no incoming call history. You did not receive calls or you have not subscribed to the Caller ID service from your telephone company.

If you want to use the Caller ID feature, call your telephone company.

No Paper

The machine is out of paper, or paper is not correctly loaded in the paper tray.

  • Refill paper in the paper tray. Make sure the paper guides are set to the correct size.
  • Remove the paper and load it again. Make sure the paper guides are set to the correct size.
  • Make sure not to overfill the paper tray.

No Response/Busy

The number you dialed does not answer or is busy.

Verify the number and try again.

No Toner

The toner cartridge or the toner cartridge and drum unit assembly is not installed correctly.

Remove the toner cartridge and drum unit assembly. Remove the toner cartridge from the drum unit, and reinstall the toner cartridge back in the drum unit. Reinstall the toner cartridge and drum unit assembly back in the machine. If the problem continues, replace the toner cartridge with a new one.

Out of Memory

The machine's memory is full.

If a fax-sending or copy operation is in process

Do one of the following:

  • Press Start to send or copy the scanned pages.
  • Press Stop/Exit and wait until the other operations in progress finish, and then try again.
  • Print the faxes that are in the memory.
  • Clear the data in the memory. To gain extra memory, you can turn off Memory Receive.
If a print operation in process

Do one of the following:

  • Reduce the print resolution.
  • Clear the faxes from the memory.

Print Unable XX

The machine has a mechanical problem.

  • (DocuPrint M225 z)

    To prevent you from losing the received fax data in the machine's memory, transfer the data to another Fax machine or to your computer before turning off the machine.

  • Press and hold to turn off the machine, wait a few minutes, and then turn it on again.

  • If the problem continues, contact Fuji Xerox customer service.

Replace Drum

It is time to replace the drum unit.

Replace the drum unit.

The drum unit counter was not reset when a new drum was installed.

Reset the drum unit counter.

Replace Toner

The toner cartridge is at the end of its life. The machine stops all print operations.

While memory is available, faxes are stored in the memory.

Replace the toner cartridge with a new one.

Scan Unable XX

The machine has a mechanical problem.

  • (DocuPrint M225 z)

    To prevent you from losing the received fax data in the machine's memory, transfer the data to another Fax machine or to your computer before turning off the machine.

  • Press and hold to turn off the machine, and then turn it on again.
  • If the problem continues, contact Fuji Xerox customer service.

Self-Diagnostic

The temperature of the fusing unit does not rise to a specified temperature within the specified time.

  • (DocuPrint M225 z)

    To prevent you from losing the received fax data in the machine's memory, transfer the data to another Fax machine or to your computer before turning off the machine.

  • Press and hold to turn off the machine, wait a few seconds, and then turn it on again. Leave the machine idle for 15 minutes with the power on.

The fusing unit is too hot.

Size Error DX

The paper size specified in the printer driver and the machine's menu are not available for automatic 2-sided printing.

Press Stop/Exit. Choose a paper size supported by 2-sided printing.

Paper size available for automatic 2-sided printing is A4.

(For Philippines: Letter, Legal and Folio)

The paper in the tray is not the correct size and is not available for automatic 2-sided printing.

Load the correct size of paper in the tray and set the tray for that paper size.

Paper size available for automatic 2-sided printing is A4.

(For Philippines: Letter, Legal and Folio)

Size mismatch

The paper in the tray is not the correct size.

Load the correct size of paper in the tray and set the size of paper to the tray.

Toner Ended

The toner cartridge is at the end of its life. The machine stops all print operations.

Replace the toner cartridge with a new one.

Toner Low

If the LCD displays this message you can still print. The toner cartridge is near the end of its life.

Order a new toner cartridge now so a replacement toner cartridge is available when the LCD shows Replace Toner.

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