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Paper is Jammed in the Paper Tray

If the LCD displays Jam Tray, do the following:
  1. Pull the paper tray completely out of the machine.
  2. Slowly pull out the jammed paper.

    The easiest way to remove the paper is to use both hands to pull it downward.

  3. Fan the stack of paper to prevent further jams, and slide the paper guides to fit the paper size.
  4. Make sure the paper is below the maximum paper mark ( ).
  5. Put the paper tray firmly back in the machine.

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