| 1-1 |
For devices connected via USB
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| 1-1-1 |
Windows 7, 8, Server 2008 R2, Server 2012 Step 1 Log in to Windows as an Administrator. Step 2 Close any open applications. Step 3 Connect the "Device" to a PC using a USB cable and then power on the "Device". Step 4 Automatic installation of the device driver will appear to start and then fail, displaying the message "Device driver software was not successfully installed". Close this message. Step 5 Open "Device Manager". Step 6 The "Device" should be listed under "Other devices". Right-click "Device" and select "Update Device Software...". Step 7 When the "Update Device Software" screen is displayed, select "Browse my computer for driver software". Step 8 Browse to the folder containing the driver files (typically the CD-ROM or an extracted archive downloaded from the website) and click "OK". Step 9 Follow the rest of the Wizard's instructions to complete the installation.
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| 1-1-2 |
Windows XP, 2003, Vista, 2008 Step 1 Log in to Windows as an Administrator. Step 2 Close any open applications. Step 3 Connect the PC and the "Device" using a USB cable and then power on the "Device". Step 4 If a "Found New Hardware" popup is displayed, click "Cancel" to close it. Step 5 Open "Printers and Faxes" from the Start menu. Step 6 Select "Add Printer". Step 7 "Welcome to the Add Printer Wizard" is displayed. Click "Next >". Step 8 The "Local or Network Printer" dialogue is displayed. Select "Local printer attached to this computer" and click "Next >". Note: Do not enable "Automatically detect and install my Plug and Play printer". Step 9 The "Select a Printer Port" dialogue is displayed. Select "Virtual printer port for USB" as the port type. Step 10 The "Install Printer Software" dialogue is displayed. Select "Have Disk". Step 11 Browse to the folder containing the driver files (typically the CD-ROM or an extracted archive downloaded from the website) and click "OK". Step 12 Follow the rest of the Wizard's instructions to complete the installation.
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| 1-2 |
For devices connected via network
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| 1-2-1 |
Windows 7, 8, Server 2008 R2, Server 2012 Step 1 Log in to Windows as an Administrator. Step 2 Close any open applications. Step 3 From the "Start" menu or "Control Panel", select "Devices and Printers" > "Add a Printer". Step 4 The "Add a Printer" dialogue will be displayed asking "What type of printer do you want to install?" Select "Add network, wireless, or Bluetooth printer". Step 5 The "Searching for available printers" dialogue appears. Select the "Device" from the list of printers and click "Next". (If you do not see your "Device" in this list, please proceed to "What to do if your device is not found" at the end of this section.) Step 6 The "Install the printer driver" dialogue appears. Click "Have Disk". Step 7 Browse to the folder containing the driver files (typically the CD-ROM or an extracted archive downloaded from the website) and click "OK". Step 8 Follow the rest of the Wizard's instructions to complete the installation.
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| 1-2-1-b |
What to do if your device is not found Step 1 Log in to Windows as an Administrator. Step 2 Close any open applications. Step 3 From the "Start" menu or "Control Panel", select "Devices and Printers" > "Add a Printer". Step 4 The "Add a Printer" dialogue will be displayed asking "What type of printer do you want to install?" Select "Add a local printer". Step 5 The "Choose a printer port" dialogue will be displayed. Create a new "Standard TCP/IP Port" and click "Next". Step 6 Enter the "Device" IP address and uncheck "Query the printer and automatically select the driver to use". Click "Next". Step 7 The "Install the printer driver" dialogue appears. Click "Have Disk". Step 8 Browse to the folder containing the driver files (typically the CD-ROM or an extracted archive downloaded from the website) and click "OK". Step 9 Follow the rest of the Wizard's instructions to complete the installation.
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| 1-2-2 |
Windows XP, 2003, Vista, 2008 Step 1 Log in to Windows as an Administrator. Step 2 Close any open applications. Step 3 Open "Printers and Faxes from the Start menu. Step 4 Select "Add Printer". Step 5 "Welcome to the Add Printer Wizard" is displayed. Click "Next >". Step 6 The "Local or Network Printer" dialogue is displayed. Select "Local printer attached to this computer" and click "Next >". Note: Do not enable "Automatically detect and install my Plug and Play printer". Step 7 The "Select a Printer Port" dialogue is displayed. Select "Create a new port" > "Standard TCP/IP Port" as the port type and click "Next >". Step 8 The "Add Standard TCP/IP Printer Port Wizard" is displayed. Click "Next >". Step 9 Enter the device IP address or hostname and click "Next >". Step 10 The "Install Printer Software" dialogue is displayed. Select "Have Disk". Step 11 Browse to the folder containing the driver files (typically the CD-ROM or an extracted archive downloaded from the website) and click "OK". Step 12 Follow the rest of the Wizard's instructions to complete the installation.
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| 2-1 |
Upgrading from Ver.1.0.0.0 to a newer version: Step 1 Uninstall the PCL printer driver with the same step as "3 Uninstalling the PCL printer driver". Step 2 Install new version of the PCL printer driver with the same step as "1 Installing the PCL printer driver"
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| 2-2 |
Upgrading the printer driver from an older version (excluding Ver.1.0.0.0) to a newer version: Note: If upgrading from an earlier version of the driver (Ver.1.1.0.0 - Ver.2.1.0.0), the upgrade procedure might result in changes to the values configured for settings such as orientation and layout. Step 1 Open the "Printers" folder (or "Printers and Faxes") from the "Start" menu or "Control Panel". Step 2 Open the Properties of the printer to be upgraded. Step 3 Advanced tab > New Driver button > Next button. Step 4 Select "Have Disk..." then browse to the folder containing the extracted printer driver INF file. Click Open. Step 5 Click OK and select the printer model. Click Next. Step 6 Once the installation is complete, click Finish. Step 7 Click OK to close the Printer Properties dialog box. Step 8 Log the current user account off.
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| 2-3 |
Upgrading an x86 driver installed as an "Additional Driver" on an x64 system (and vice versa) To replace an x86 print driver on an x64 server (and vice versa), the following should be done: Step 1 Open the Devices and Printers folder. Step 2 Select any print queue and open the Print Server Properties window. Step 3 Select the "Drivers" tab. Step 4 Remove the x86 PCL Printer driver files. Step 5 Select "Remove driver only" and click OK. Step 6 Click "Add" to install the new version of the x86 PCL Printer driver.
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| 3-1 |
Windows 7, 8, Server 2008 R2, Server 2012 Step 1 Log in to Windows as an Administrator. Step 2 Close any open applications. Step 3 Open the "Devices and Printers" folder from the "Start" menu or "Control Panel". Step 4 Delete the printer icon corresponding to the driver that is to be uninstalled. Step 5 File > Server Properties > Driver tab. Step 6 Click the "Change Driver Settings" button. Step 7 Select the driver to be uninstalled. Step 8 Press the Delete key. Step 9 Log the current user account off.
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| 3-2 |
Windows Vista/Windows Server 2008 Step 1 Log in to Windows as an Administrator. Step 2 Close any open applications. Step 3 Click the "Printer" icon in the "Control Panel". Step 4 Right-click anything in the folder and select "Run as administrator". Step 5 Delete the printer icon corresponding to the driver that is to be uninstalled. Step 6 File > Server Properties > Driver tab. Step 7 Select the driver to be uninstalled. Step 8 Press the Delete key. Step 9 Log the current user account off.
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| 3-3 |
Windows XP/Windows Server 2003 Step 1 Log in to Windows as an Administrator. Step 2 Close any open applications. Step 3 Click the "Printer" icon in the "Control Panel". Step 4 Delete the printer icon corresponding to the driver that is to be uninstalled. Step 5 File > Server Properties > Driver tab. Step 6 Select the driver to be uninstalled. Step 7 Press the Delete key. Step 8 Log the current user account off.
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| * | To avoid problems in general, make sure that there is plenty of free disk space. |
| * | With some applications (e.g. CorelDRAW, Visio), complicated images may take a long time to print when the "Graphics Mode" is "Vector". For faster printing, choose "Raster"(Graphics Mode) on the "Print Quality" tab. |
| * | If Graphics Mode is "Raster" then parts of the job might be output as blank unprinted pages. If this occurs, try changing the resolution setting. |
| * |
Jobs should not be submitted to the queue while the Windows Print Spooler is not running.
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| * |
In some cases, Separator pages might result in anomalies.
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| * |
Do not change the "Driver" setting in the Advanced tab.
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| * |
[Copies] in [Setup] Tab:
When "Copies" is selected on the driver's "Setup" tab, the value may not be reflected in the application print dialog box. Be sure to set the number of copies only in the driver, not in the application. |
| * |
[Staple] in [Setup] Tab:
Documents may not be stapled at the slant angle, even when you select "Top Left Slant" or "Top Right Slant". In such a case, the document will be stapled parallel to an edge of the paper. |
| * |
[Booklet/Duplex] in [Setup] Tab: Printing a large document in booklet, duplex or reverse order printing produce a large temporary file. If you encounter an error when printing a large document in booklet, try again after increasing the free area in system installed drive (e.g. C:). |
| * |
[Edge to Edge Print] in [Print Quality] Tab, and [Non Reduction Booklet] in [Setup] Tab: The use of gEdge to Edge Printh with gNon Reduction Bookleth might result in anomalies. |
| * |
[Covers] in [Paper] Tab: Use of a different Paper Source for the cover setting might result in a paper mismatch error. This occurs if the cover is of a different paper size than the rest of the document. This only happens if the cover is not blank and if the source tray for the rest of the document is not "Auto Tray Select". As a workaround, change the print settings so that any one of the above conditions are not met. Note: "cover" = Front Cover, Back Cover or Chaptering Pages |
| * | Use the "Printing Preferences > Print Quality > Image Processing > Best" setting to clean up noise in printouts. |
| * | When printing particular image data, it may appear noise on the printed document. In this case, select [Best] in [Image Processing] on "Print Quality" tab. |
| * | Documents that contain fonts that are not installed on your computer might not print correctly. |
| * |
Black and White documents might be printed in full color (CMYK). To ensure that the job prints using pure Black (K), please change the color mode to "Black and White" or "Monochrome". |
| * | When selecting "Color" from "Color/ Black and White" setting in the "Setup" Tab, black and white document may be printed as a color job, depending on application or data. If you want to print a document in black and white, select "Black and White" in "Color/ Black and White" setting. |
| * | Resolution setting of Display is smaller than 800x600dpi, "Information Help" window dialog may be oversized on the display. In this case, to close the window, click "X" botton on the right corner of the window dialog. |
| * | An extra page is added to odd-paged duplex jobs. This blank page represents the blank back side of the last page of the document. Under certain conditions, this blank page might increment the printerfs page counter. |
| * |
To avoid potential problems, the "Printing Preferences > Paper > Reverse Order" setting shouldn't be used with Duplex, Front cover, Back cover, Chaptering, or Slip Sheets. |
| * |
Upgrades with the New Driver button: If a driver is upgraded using the New Driver button, the setting gAutomatically Update Printer Informationh will be disabled. Note: If there are multiple logical printers using the upgraded driver, only the gAutomatically Update Printer Informationh setting of the logical printer used to access the New Driver button will be disabled. |
| * |
Bidirectional communication is not available over USB ports. Therefore device accessories cannot be automatically updated via a USB port. |
| * |
If the driver's "Automatically Update Printer Information" setting is disabled, device accessories will not be updated automatically. This could cause problems if using PrinterSwitcher. |
* Enhanced Locked Print NX FlexRelease Sever In order to print using Enhanced Locked Print NX FlexRelease Sever, the selected model (Printer Selection tab) must be "Support models in Generic mode".
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