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Since the real-name system has been launched, a number of passengers have been complaining about the instability of the ministry's newly launched online ticketing system, which has at times failed to issue tickets that were already paid for.


The online system had a 30 minute limit for payment processing, with tickets returned to the purchasing pool after the limit is exceeded.


The ministry says the time limit has been extended now, adding that customers who have not received the tickets they purchased will have the cost of the tickets credited to their bank accounts within 15 days.


However, this online purchasing problem is just one of many troubles that people are having these days. Many people have been unable to buy train tickets because they had no valid ID card. All Chinese citizens should have a national ID card, but the older first generation cards aren't always accepted.


In Beijing, Mr. Gao tried buying a ticket at the station, but he was asked to provide a valid second generation ID card rather than his out-of-date first generation card. However, when he tried to apply for temporary ID at the train station, he was told that his information couldn't be checked with the out-of-date ID card.

